Terms & Conditions

Last updated: August 2026. These are the terms and conditions on which Maintain-Heat Ltd ("we", "us", or "our") provides its services. By accepting a quotation, booking a service, or allowing us to carry out work, you ("the Customer") agree to these terms.

About us

• Company number: 11283305
• Registered office: Crown House, High Street, Tyldesley, M29 8AL
• Gas Safe registration: 597384
• REFCOM F-Gas registration: REF1023961
• Contact: 07725 029186 / maintainheat@gmail.com

Quotations and estimates

• Quotations are valid for 30 days from the date issued unless stated otherwise.
• A quotation is a fixed price for the work described. An estimate is our best assessment and the final cost may vary.
• Any work outside the agreed scope will be quoted separately and agreed with you before we proceed.
• Whether prices include or exclude VAT will be stated clearly on your quotation.

Payment

• For larger jobs, such as boiler or air conditioning installations, a deposit may be required to secure materials and a booking date. Where a deposit applies, the amount will be confirmed on your quotation before any work is booked.
• Payment for completed work is due on completion, unless alternative terms have been agreed with you in writing.
• We accept payment by bank transfer, card or cash.
• Late payments may incur interest and reasonable recovery costs in line with the Late Payment of Commercial Debts (Interest) Act 1998.
• Goods and materials supplied remain our property until they have been paid for in full.

Cancellations and rescheduling

• Please give us at least 48 hours' notice to cancel or rearrange a booked appointment.
• Cancellations with less than 48 hours' notice, or where materials have already been ordered specifically for your job, may be subject to a charge to cover those materials and the reserved time.
• Consumers have statutory cancellation rights under the Consumer Contracts Regulations 2013 where applicable; these do not affect your statutory rights.

Access and site conditions

• You agree to provide safe, clear and timely access to the work area, along with a supply of water, gas and electricity as required.
• Please make us aware of any known hazards, such as asbestos, structural issues, or hidden pipework or wiring, before work begins.
• We are not responsible for delays caused by lack of access, or by third parties working on the same site.

Workmanship guarantee and manufacturer warranties

• Our workmanship is guaranteed for 12 months from completion, covering faults arising from our installation.
• Parts, appliances and equipment carry the manufacturer's own warranty, which we will register on your behalf where applicable. Manufacturer warranty terms and durations vary by product.
• Guarantees do not cover fair wear and tear, misuse, lack of servicing, damage by others, or faults on existing systems or parts we did not supply.
• Boilers and gas appliances should be serviced annually to keep the manufacturer's warranty valid.

Powerflushing and system cleansing

• Where we install a new boiler or heat source onto an existing heating system, we may recommend a powerflush, which is a chemical cleanse of the system to remove sludge and debris. This protects the new appliance and is often a condition of the manufacturer's warranty.
• If you decline a recommended powerflush, we cannot accept liability for reduced performance, breakdowns, damage, or warranty claims that arise from debris in your existing system, and any resulting remedial work will be chargeable.
• Where a powerflush is carried out, it is intended to improve the circulation and efficiency of your system. On older systems it can occasionally reveal pre-existing weaknesses, such as leaks on aged radiators or valves, which are not caused by the flush and are not our responsibility.

Safety and regulatory compliance

• All gas work is carried out by Gas Safe registered engineers in accordance with the Gas Safety (Installation and Use) Regulations.
• All refrigerant and air conditioning work is carried out under our F-Gas (REFCOM) registration in accordance with the F-Gas Regulations.
• Where required, we will notify installations to the relevant body, such as Building Regulations, Gas Safe, or the manufacturer, and provide the appropriate certificates.
• If we identify a situation that is unsafe, such as a dangerous gas appliance, we are obliged to make it safe and advise you accordingly.

Liability

• We hold public liability insurance. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything that cannot be excluded by law.
• We are not liable for pre-existing defects, or for consequential loss or damage that was not reasonably foreseeable.
• Our total liability for any claim is limited to the value of the works carried out, save where the law provides otherwise.

Complaints

• If you are unhappy with any aspect of our work, please contact us at maintainheat@gmail.com or 07725 029186 and we will aim to respond within 5 working days.
• We will always try to put things right. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

Website use and cookies

• This website provides information about our services and may be updated at any time. Please use it for lawful purposes only, and do not attempt unauthorised access or copy site content without written permission.
• We may use cookies to improve site performance and understand visitor activity. Cookie preferences can be managed in your browser. See our Privacy Policy for more.

General

• These terms are governed by the law of England and Wales and subject to the exclusive jurisdiction of its courts.
• If any part of these terms is found to be unenforceable, the remaining provisions continue in full force.
• We may update these terms from time to time; the version in force is the one published on this website at the date of your quotation or booking.